Terms and Conditions

Terms & Conditions

Thank you for visiting Extreme Sports.ie (the "Website") and reviewing our terms and conditions. We are delighted you have decided to use our Website and to ensure quality, clarity and fairness to all parties please read the following terms and conditions which will govern our relationship with you in relation to this Website. By using our Website you are agreeing to abide by and be bound by these terms and conditions. If you have any questions in relation to these terms and conditions please feel free to contact us at info@extremesports.ie and we will be happy to answer any questions you have.

We reserve the right at any time to modify or amend these terms and conditions and/or any part thereof.

Extreme Sports is a registered trading name of Extreme XS Limited (the “Company”) Company registration number 518292.

Definitions:

The term "Extreme Sports" or “us" or "we" or “the Company” refers to the owner of the website, Extreme XS Limited.

The terms “Buyer”, “Customer”, “user” or "you" refers to all users of the Website.

The term “Booking” means a product, package, event or itinerary of events arranged on behalf of a Customer by the Company with a Supplier and includes a Supplier Service or a number of Supplier Services.

The term “Customer Group” means all individual participants in a Customer’s Booking including the Customer.

The term “Supplier(s)” means a third party Supplier of goods and/or services who has agreed to provide services to the Customer by arrangement of the Company.

The term “Supplier Service” means a service provided by a Supplier.

The term “Activity Date” is the date and time scheduled for the Supplier Service to take place.

The term “Booking Deposit” means a payment made by a Customer to reserve a specific Booking.

The term “Balance Payment” is the final payment due by the Customer for the Supplier Service.

The term “Voucher recipient” means the beneficiary of a voucher.

The term “Best Sellers” are gift vouchers for specific gift experiences.

The term “Open Vouchers” are monetary gift vouchers which can be redeemed for any of the specific gift experiences listed on the Extreme Sports website.

1. Privacy Policy

Please read our Privacy Policy which governs your use of our Website.

2. Intellectual Property

All intellectual property rights including but not limited to : trademarks, trade names, design rights, applications for any of the foregoing; trade or business names; innovations, inventions whether or not capable of protection by patent or registration, registered design and topography rights; know-how, including data specifications, drawings and instructions; secret formulae and processes; rights protecting goodwill and reputation; database rights and rights under licences and consents in relation to such things, rights in the nature of unfair competition rights, and rights to sue for passing of and all rights or forms of protection of a similar nature to any of the foregoing or having equivalent effect anywhere in the world; copyright, trademarks and other intellectual property rights in and relating to the Website (hereinafter referred to as "Intellectual Property") are solely owned by the Company.

You are expressly prohibited from reproducing, publishing, transmitting, distributing, displaying, modifying or in any way using or exploiting the Intellectual Property owned by the Company or owned by its Suppliers.

3. Limitation of Liability

The liability of the Company is limited solely to the extent of processing payments in accordance with these Terms and Conditions and in line with the Cancellation Policy/ Refunds set out below.

Please note the Company shall not be liable for any damage, whether direct, indirect, incidental, special or consequential relating to your engagement with the Website. The Website does not make any warranty that it is free from infection by viruses or anything else that has contaminating properties. The Company does not accept any liability for any losses or claims arising from any inability to access the Website.

The Company uses its best endeavours to select high quality Suppliers. However, the Company is not responsible for the operations of Suppliers and in no way warrants to the quality of the services provided by the Suppliers. Under no circumstances is the Company responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience, or irregularity resulting from or attributable to an act or default of any Supplier.

4. Our Role

While the Website, as a platform, helps facilitate transactions that are carried out on the Website, the Company and the Website is neither the buyer nor the seller of the Supplier's goods or services.

The Website allows Suppliers to list and sell their products, goods and services via the Website. The Company is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as a result of the presence of such Suppliers on the Website. Nothing in these terms and conditions shall be construed as forming a partnership or joint venture with either Buyers or Suppliers.

The Company is not an agent of any Supplier and does not warrant to the quality or suitability of any Supplier. The Buyer should carry out their own enquiries in this regard and the Company shall not bear any liability for the failure of a Supplier to effectively provide a service.

5. Cancellations/Cooling Off/Refunds

When purchasing online or by phone, you are entitled to a cooling off period in which you may cancel your purchase at any time within 14 days from the date on which you have made the purchase (the "Cooling Off Period") provided you have not already redeemed the purchase.

If you wish to cancel your purchase during the Cooling Off Period, you must send an email notifying us to info@extremesports.ie. Please note this Cooling Off Period does not extend to Bookings made whereby the event/activity on foot of the Booking is due to commence within 14 days. All refunds in respect of cancellations within the Cooling Off Period shall be made directly to the Customer via the Company within 10 working days of receipt of notice of cancellation.

Outside of the Cooling Off period of 14 days, our Cancellation Policy is as set out below.

Customer Cancellations and Requests to change Suppliers, Activity Date or Group Size:

In the event that it is necessary to cancel a booking or change Suppliers outside of the Cooling Off period, the Customer must contact the Company directly and of this by recorded letter or email to info@extremesports.ie

- Greater than 21 Days’ Notice by the Customer to the Company – Full deposit is retained or if the customer paid in full – 30% of total charge is retained, and balance is refunded within 10 working days.

- 10 to 21 Days’ Notice by the Customer to the Company – Full deposit is retained or if the customer paid in full – 55% of total charge is retained, and balance is refunded within 10 working days.

- Less than 10 Days’ Notice (or no Notice) by the Customer to the Company – Full deposit is retained or if the customer paid in full – 100% of total charge retained

  • If the Customer wishes to change the activity date, the Company will contact the Suppliers and advise the Customer whether or not this is possible. It is at the sole discretion of the Supplier and if an alternative activity date is not possible and the Customer cannot make the confirmed activity date; the above cancellation penalties apply.
  • If the Customer wishes to add additional members to the group after the Balance Payment has being made, Extreme Sports cannot guarantee availability for additional group members. The Company will contact the Suppliers and advise the Customer whether or not this is possible. If it is possible, the Company will advise the Customer on additional payments due and how they are to be made.
  • If group members would like to be removed from the confirmed group size after the Balance Payment has being made; the above cancellation penalties apply.
  • Extreme Sports cannot issue refunds less than 10 days prior to the activity date except as specified in these Terms and Conditions. If less group members turn up on the activity date, 100% of the confirmed total charge is retained. Any compassionate circumstances/requests should be made directly to the supplier on the activity date or via email to the supplier’s venue.

Company Cancellations and Requests to change confirmed Bookings:

In exceptional circumstances, it may be necessary to cancel/change the details or itinerary of the Supplier Service (E.g. Adverse Weather).

The Company reserves the right to make reasonable changes and shall inform the Customer as soon as reasonably possible. In these circumstances, if the Customer is not agreeable to the proposed changes or an alternative Activity Date, they shall be offered a full refund.

Where the Customer is not agreeable to the proposed changes, all refunds shall be made directly to the Customer via the Company within 10 working days.

Some activities are environmentally dependant (E.g. Rafting). If you have chosen an environmentally dependant activity, you will be advised before booking that an alternative activity might take place on the activity date if conditions are not suitable for your chosen activity.

6. Governing Law

This Agreement shall be governed by Irish law and the Customer consents to the exclusive jurisdiction of the Irish courts.

7. Invalidity

If any of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall continue in full force and effect.

Terms and Conditions Specific to Organised Events and Bookings via the Website:

The following terms and conditions relate specifically to the Booking service provided on the Website.

All Bookings are made via the Company.

All obligations and references to the Customer apply to the entire party.

To make a booking, a Customer must enter their details in the “VIP Booking” form. The Company will quote the Customer based on the group size submitted. Quotes submitted by the Company to the Customer are valid for 7 days and remain subject to availability until a payment has being received.

If the customer would like to proceed, the Company will then establish with Suppliers if the Activity Date for your chosen product or package is available.

If the Activity Date is available at the time of request, the Company will process a payment and reserve the activity date. The Company may at its sole discretion offer the Customer the option of paying a booking deposit to reserve the activity date. If this facility is offered, the Balance Payment policy unless otherwise stated by the company is as follows:

  1. If the date of booking is more than 21 days from the Activity Date – The Final Group Size and Balance Payment are due no later than 14 days prior to the Activity Date.
  2. If the date of booking is between 10 and 21 days from the Activity Date – The Final Group Size and Balance Payment are due no later than 10 days prior to the Activity Date.
  3. If the date of booking is less than 10 days from the Activity Date – The Final Group Size and Balance Payment is due at the time of Booking.

Upon receipt of a Deposit Payment, the Company will forward the Customer a booking confirmation email which will include a full itenary, supplier details, deposit paid and confirm the booking is now reserved, the balance due and the balance due date. No booking is deemed to exist until the Customer has filled a booking form, made payment in full or paid a deposit and has received the confirmation email from the Company.

Packages including Accommodation:

  1. An Approximate group size is required at the time of booking.
  2. The Exact Group Size and Rooming List/Guest Names are required no later than 3 weeks before the arrival date. Please note that we cannot make any changes after the exact group size and rooming list/guest names has being submitted.
  3. After the final group size and rooming list/guest names has being submitted, Extreme Sports will revise your booking itenary and forward you an updated booking confirmation which will include the updated balance due.
  4. The Balance Payment Policy is the same as per the above.
  5. If your booking date is within 3 weeks of the arrival date, the exact group size and rooming list is required at the time of booking.

Booking deposits are used to secure the Customers activity date and are non-refundable except as specified in these Terms and Conditions.

Where the Company has quoted the Customer based on the submitted group size, the final balance due may marginally increase or decrease depending on the final group size.

Upon receipt of the Balance Payment, the Company will forward the Customer a finalised booking confirmation email which will confirm that the booking is now paid in full.

If the Company does not receive the full balance by the due date, the Company reserves the right at any subsequent time before departure to cancel the booking and charge a reasonable cancellation fee up to 100% of the cost of the Service.

Payment Methods:

Due to the high volume of Customers we cater for, we cannot take individual payments from each member in the group. Both Deposit and Balance Payments are to be made by the group organiser using any of the below Payment Methods:

  1. Debit Card
  2. Bank Transfer or Lodgement
  3. Postal Order/Bank Draft/Cheque (Subject to clearance)
  4. Credit Card
  5. PayPal

  • Please note that the Company may at its sole discretion add a surcharge on PayPal Payments, Credit Card Payments and Non-Republic of Ireland Debit Card Payments. The Customer will be advised in advance of payment if there is to be a surcharge.

Obligations of the Customer:

The Customer shall check all booking documentation immediately once it is furnished to him/her. Any errors must be brought to the Company’s attention immediately and cannot be rectified later. If the Customer has a query in relation to the contents of any document they must notify the Company of these concerns within seven days of receipt. It is the responsibility of the Customer to ensure that all booking details etc. are in order.

The Customer booking the Service is solely responsible for ensuring that all members of the Customer Group:

- Are fully and properly informed of these terms and conditions and the Booking details.

- Are physically capable of taking part in such activities, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the group’s involvement in the activity.

- Act at all times in a safe, responsible and courteous manner and comply with all safety procedures and requirements.

- Abide by the rules and regulations of any Supplier venue and undertake to accept and follow all instructions issued to them by the relevant Supplier. The good conduct and behaviour of all parties within the Customer Group is critical to the ability of the Supplier to deliver the Supplier Service and as such the Supplier has the final say and full authority to remove any person(s) who fail to comply with instructions and requests. No refunds will be issued in such circumstances.

- The Customer accepts responsibility for any intentional damage caused to any supplier venue or equipment by any member of a Customer Group. The Customer will be liable to the Supplier directly for such loss.

- We recommend you to take out the appropriate insurance which will cover them in the event of personal accident, medical expenses, emergency evacuation, loss of any monies and the participation in dangerous sports.

- Arrive at the Suppliers Venue/s on or before the arrival/start times outlined in the booking confirmation email. Late arrivals cannot be catered for and no refunds will be issued in such circumstances.

- Complaints relating to any supplier should be made directly to the supplier by email or recorded letter to the supplier’s business address which is contained on the booking confirmation email. If you have not received a satisfactory reply within 30 days of sending your complaint, please notify us by sending an email to info@extremesports.ie and we will do our very best to quickly overcome any issues.

Terms and Conditions Specific to Purchase of Extreme Sports Gift Vouchers (“Vouchers”):

Purchase & Delivery

E-Voucher: You can purchase an electronic voucher online by selecting your voucher product, entering your details and making payment. The E-Voucher will be sent via email instantly to the gift buyer. If the buyer has not received the E-Voucher within 1 hour, please check your spam inbox folder as some email accounts may categorize as unwanted mail. If you cannot locate the voucher, please add vouchers@extremesports.ie to your address book and contact us at info@extremesports.ie to re-send the voucher. As web filters and firewalls are totally out of our control, the Company is not liable or responsible for any loss suffered and will do our very best to quickly overcome any issues that may arise.

Postal Vouchers: There is an additional fee of €1.99 for Gift Certificates and 3rd party postal delivery service within the Republic of Ireland only. Postal delivery is not available outside of the Republic of Ireland except for electronic E-Vouchers. Delivery is usually within 2-3 working days. If your voucher delivery is lost by the 3rd party postal service, the Company will provide a duplicate free of charge. If your delivery is lost as a result of incorrect submitted information (e.g. wrong address), the Company will provide a duplicate but an additional delivery charge of €1.99 will be incurred by the Customer. Please inform us as soon as possible so we can do our very best to quickly deliver the duplicate voucher. As 3rd party postal delays are totally out of our control, the Company accepts no responsibility or liability for potential late deliveries by 3rd parties.

Redeeming Vouchers

All Vouchers must be activated on the Extreme Sports website and Cannot be redeemed directly with any adventure companies or with any party other than Extreme Sports.

Best Sellers (Vouchers for Specific Gift Experiences):

- Go to http://www.extremesports.ie/contactus: Select “Redeem Voucher” before entering your details and voucher code.

- A Voucher Redemption email will then be forwarded to the voucher recipient by extreme sports and you will be contacted directly by the supplier via phone or email to schedule your activity date.

If you must cancel your booking after the supplier has scheduled your activity date, you must both call and email the supplier directly advising of your cancellation. The suppliers phone number and email address is printed on the Voucher Redemption email. The supplier will advise if an alternative date is possible. If you not contact the supplier, the supplier may allocate as a no show which incorporates a cost to the supplier. An alternative date or refund might not be offered in such circumstances.

Best Seller Vouchers can be exchanged for any other Best Seller Vouchers listed on the Extreme Sports website. To exchange, the customer must notify the company before the Voucher Redemption has being sent by going to http://www.extremesports.ie/contactus; Select “Redeem Voucher” before entering your details and voucher code. Please advise in the message field which experience you would like to exchange your original experience for.

If the exchanged value is greater than the original best seller voucher value, the Company will take additional payment. If the exchanged value is less than the new voucher value, the Customer retains the difference in price until the expiry date.

Open Vouchers (Monetary Gift Vouchers):

- Go to http://www.extremesports.ie/giftvouchers and browse the Best Sellers categories.

- After selecting your gift experience, click “Redeem Voucher” which is located on the top right-hand corner of each best seller product. Enter you details & voucher code.

- A Voucher Redemption email will then be forwarded to the voucher recipient by extreme sports and you will be contacted directly by the supplier via phone or email to schedule your activity date.

Where the voucher product value is less than the voucher value, the Customer retains the difference in price in the voucher until the expiry date. Where the voucher product value is greater than the voucher value, additional payment will be due directly to the supplier.

Vouchers cannot be exchanged for cash and are not re-useable.

Voucher Validity

Vouchers are valid for 13 months from the date of issue unless otherwise specified on the voucher. Please note that Suppliers and Supplier activities may change from time to time and this is strictly at the discretion of the Company. In such circumstances, an alternative activity or open voucher of equal value will be issued.

The expiry date is clearly stated on all vouchers issued. A voucher will be deemed to be invalid if it is out of date and the funds will no longer be available to spend.

Each voucher will show a unique alphanumeric code which is supplied by the Voucher Recipient when redeeming the voucher. Vouchers must be kept safe and secure at all times and the Company take no responsibility for any loss any party may incur as a result of impersonation or identity fraud.

The voucher is intended to be redeemed by the gift recipient. In certain circumstances, it may be used by a third party on instruction of the gift recipient or gift buyer. Full third party details must be sent by email from the original gift recipient or gift buyer including full details of the new voucher recipient to vouchers@extremesports.ie. An administration charge of €10 may be required if additional security checks are required to minimize the chance of fraud.

DEITG I.T Generalists